A CLASS ACT!
Kudos to Naperville Running Company! They are a class act. When I got there , I was immediately told someone would be with me as quick as possible. I saw Scott who had waited on me before. They were really hopping today. I brought my Asics Gel Kayano with me to show them the wear pattern and explain what was happening.
Scott waited on me. He looked at my shoes and I explained my achilles thing. He felt that I need the stability and maybe a higher heel. It woulf take some of the stretch off my achilles. The first pair was the Saucony . Felt good. Then compared to a New Balance, Nike and Mizuno. The Saucony still felt the best. Scott suggested that I wear my new shoes on my long run to immediately address my problem. Also he thought using the stick roller on it would work it out. Chris the manager checked me out and we talked about back of the pack runners. They go out of their way to try to help everyone and offer great advice. I did get some Power Gel to try for tomorrow rather than GU.
It's hard to find good customer service anymore but these guys are the tops. Joe also had a good experience there. Thanks!
Waddling to get ready for tomorrow.......
3 comments:
I hope the new shoes work for you. It is hard to find really good customer service but it sounds like you got it.
Great to hear of the super service! I'm not surprised, based on my experience...and glad to hear it. A good way to run a business that sets it apart from just a shoe store.
The slight lift makes sense to relieve some pressure on your achillies. Glad you found a shoe to do that. Hope the Sunday run goes/went well...a much nicer day than Saturday!
We're like twins! I went from Gel Kayano XI to Saucony Hurricanes. I've never looked back. I hope they work as well for you as they have for me.
Post a Comment